FAQs

How do our parties work?

Pick your theme. We do the work. You make the memories.

What themes are available?

You can find all of our themes located on the Theme Page of our website.

If you do not see a theme that you like we can work with you to create your perfect party! Don’t hesitate to ask.

There may be an additional fee depending on what the theme is.

How much space do I need for your tents/teepees? And do you move furniture?

The space designated for the party needs to be free of furniture and clean at the time we arrive to set up. We will not be responsible for moving furniture or clearing out the area and we will not set up a tent or teepee if there isn’t enough room for it.

Each Tent setup is approx 48″ x 38″ x 48″

Each Teepee setup is approx 47” x 47” x 61”

When do you deliver and pick up?

Typically we deliver and pick up between 9-3pm. You will be given a delivery window, and time may vary depending on how many stops we have that day. We do like to work with your schedule, so we try to be as flexible as possible!

How much time is needed for set-up?

We typically take 45-60 min to set up and 20-30 min for tear down.

How soon should I request a booking for my party?

We prefer that you book your event as soon as you have a date in mind. Payment of a $100 deposit secures your preferred date and theme. We request that your final count of attendees be as accurate as possible, however, the final numbers can be confirmed as late as 7 days before the event. After final headcount is submitted, you can add additional guests up to 48 hours prior to your party date but you can not reduce the number of guests.

What is your cancelation policy?

All deposits are non-refundable. If for some reason you need to change your date we will work with you to find a new date. If a change of date is necessary within 7 days of the original party date a $100 fee will be assessed.

Do you charge for delivery?

No, our pricing includes delivery and the set up for your party.

What is your commitment to cleanliness?

All linen is washed after each event.  All pillows are sanitized. All hard surfaces are wiped down and sanitized. We do not provide sleeping pillows for hygienic reasons, but you can purchase our pillowcases for each child to decorate and put on their own pillow.